QR fault reporting, approximate location
Whoever is with the device scans its QR code and reports the fault from a phone, without creating an account. KIBBO logs it as a note on the device, which is set to pending. If the reporter shares their location, the alert reaches clinical engineering with an approximate point on the map.
Who can report a fault?
A device fault is first seen by whoever is with the patient, and the workshop usually hears about it through a phone call. With KIBBO, that same person reports it: they scan the QR code stuck on the device and fill in the report from their phone, without creating an account. They enter their name, surname, email and what happened, and can add a photo.
What data comes with the report?
The report arrives as a note on the device, with who made it, the time, the fault and the attached file. If the reporter shared their location, the note adds an approximate-location tag, with the margin in meters, that opens the map at that point. The device is set to pending, and clinical engineering defines its status afterwards.
How precise is the location?
It is approximate. The reporter's phone captures it at the moment of the report, and KIBBO stores the accuracy in meters along with the point. Inside a building, that accuracy is not enough to tell the floor or the room. It is not real-time tracking: it is the location a person shares when reporting a fault.
How is it turned on at the institution?
The institution enables it in its account settings, among the QR parameters. With the feature on, the report shows a box to share the location. Ticking it is the reporter's choice, and the phone's browser asks for permission before sending it. If the location is not shared, the report still arrives, without the point on the map.
What happens after the report?
If the institution chose to, KIBBO creates a work order automatically from the report, with or without setting the device to non-operational. The reporter can ask to be kept posted and is notified when the device is resolved.
See work ordersOther ways to know where a device is
Each device's history logs every change of service, with its date. And KIBBO's AI assistant answers questions about the fleet written in the user's own words.
Frequently asked questions
Is an account needed to report a fault by QR in KIBBO?
No. Whoever is with the device scans its QR code and fills in the report from a phone with their name, surname, email and the fault, without creating an account. They can add a photo and, if the institution enabled geolocation, share their approximate location.
How precise is the location in a fault report?
It is approximate. The reporter's phone captures it and KIBBO stores the point with its margin in meters, shown on the report's location tag and on the map. Inside a building it is not enough to tell the floor or the room.
Is sharing the location mandatory?
No. The institution decides whether to enable geolocation in its account, and the reporter decides whether to share their location. Without it, the report still arrives, with the device, the fault and the photo, if one was added.
Which KIBBO plans include geolocation?
All of them. Geolocation for fault reports is available on every KIBBO plan.
Where is the device that failed? Whoever reported it knows.
Geolocation is available on every KIBBO plan.
See how it works