KIBBO for medical equipment service providers
A company that services hospital equipment can have its own account in KIBBO. The work orders its clients assign it, from different hospitals, arrive there on a single board, each one at its stage. The company signs up as a service provider when creating its account at kibbo.io.
How a service provider signs up for KIBBO
Sign-up happens at kibbo.io: when creating the account, the company registers as a service provider. It is an account of its own: the work orders clients assign arrive in its orders section, and its community section opens KIBBO's network of biomedical engineers.
Every client's work orders, on a single board
The work orders clients assign arrive together, even when they come from different hospitals. The board, which can also be viewed as a list, shows the device, the hospital and the date on each card. Each order's stage is read on the board, without phoning the client to ask.
- Pending
- In diagnosis
- Quote to be prepared
- Quote pending approval
- In repair
- Pending return
- Rejected, pending return
- Closed
What each work order includes
Each order opens with the device and its serial number, the client, the building and the service where it sits, the warranty expiry date and the fault the hospital reported. From the same order, the technician logs the tasks, the spare parts and the quote, through a form or as a file, and checks the device's files.
Each device's history, before diagnosing
Each device keeps its history of work orders, including those logged by others, and its files. Before opening the machine, the technician sees the orders it has had.
KIBBO's community, for service providers too
The service provider account gives access to KIBBO's community, where biomedical engineers from hospitals share faults and fixes for equipment from any manufacturer.
Frequently asked questions
Can a medical equipment service company use KIBBO?
Yes. Companies that service medical equipment for hospitals can have their own account in KIBBO. There they receive, on a single board, the work orders their clients assign them, from different hospitals, each one at its stage: diagnosis, quote, repair or return.
How does a service provider sign up for KIBBO?
When creating the account at kibbo.io, the company registers as a service provider. With that account it receives the work orders its clients assign it and accesses KIBBO's community.
What does the service provider see in each work order?
The device with its serial number, the client, the building and the service, the warranty expiry date and the fault the hospital reported. In the same order it logs the tasks, the spare parts and the quote, and checks the device's files and work order history.
Every client, on a single board.
A service company signs up as a service provider when creating its account at kibbo.io. The app is in Spanish, and support is available in Spanish and English.
See how it works